Frequently Asked Questions
Last updated: 3 August 2026
What does BreraHome sell?
We sell home decor and furnishings for the living spaces people actually use: benches, seating, storage pieces, and the smaller objects that finish a room. Our range is selected for United States homes and ships domestically only.
Do you offer free shipping?
Yes. Shipping is free on every order to any address in the United States, with no minimum spend and no weight surcharge. The price at checkout is the price you pay.
Where do you ship to?
We ship within the United States only, covering all 50 states and the District of Columbia. We do not ship internationally and cannot deliver to freight forwarders.
How long does delivery take?
Processing takes 1–2 business days and transit takes 3–10 business days, so most orders arrive 4–12 business days after you place them. Orders placed after 5:00 PM (ET) on a business day begin processing the next business day.
Delivery estimates are estimates rather than guarantees; carrier delays and seasonal peaks can extend them.
How do I track my order?
Your dispatch email contains a tracking number. You can also enter your order number on our Track Your Order page at any time. Tracking becomes active 1–3 business days after dispatch.
My tracking has not updated in days. What should I do?
Gaps between scans are normal, especially while a parcel moves between carriers. If there is no new activity for 7 business days in a row, email support@brerahome.com with your order number and we will open an enquiry.
What if my package never arrives?
If 15 business days have passed since your purchase and the parcel has not been delivered, we treat it as lost. You can choose a free replacement or a full refund.
What if my order arrives damaged or incorrect?
Email support@brerahome.com within 48 hours of delivery with your order number and clear photographs of the item and its outer packaging. We will send a replacement or issue a refund, and we cover the return shipping.
This 48 hours window applies only to damage and errors. It does not shorten your 30 days return window for any other reason.
What is your return policy?
You can request a return within 30 days of delivery. Items must be unused, in resalable condition, and returned with all original parts and packaging. Full detail is in our Return and Refund Policy.
How do I start a return?
Email support@brerahome.com with your order number and the reason for the return. If approved, we send you a return authorisation and the return address. You then have 14 days to send the item back. Please do not post anything before you have that authorisation.
Who pays for return shipping?
You do, unless the item arrived damaged, faulty, or was not what you ordered. In those cases we cover it. We never charge restocking or processing fees.
When will I receive my refund?
We issue refunds to the original payment method within 5–7 business days of receiving and inspecting your return. Your bank then needs a further 5–10 business days to post the funds. We email you when the refund is sent.
Do you offer exchanges?
Yes, on request. Contact support@brerahome.com before returning anything and tell us what you would prefer. We will confirm availability and arrange the swap. If the replacement is unavailable, we refund instead.
Can I change or cancel my order?
Yes, at any point before dispatch. Email support@brerahome.com with your order number as soon as possible. Once a parcel has left our facility we cannot recall it, but you can still return it after delivery.
What payment methods do you accept?
The methods shown in our footer and beneath the Add to Cart button on every product page. Those icons match exactly what is available at checkout. All prices are charged in USD.
Are there any hidden fees or taxes?
No. Shipping is free, and sales tax is calculated at checkout based on your shipping address and shown as a separate line before you confirm payment. The total at checkout is the amount you pay.
Is my payment information secure?
Checkout runs over an encrypted connection and is handled by PCI DSS compliant processors. We never see or store your full card number, expiry date or security code.
How do I contact you?
By email at support@brerahome.com, by phone on +1 571 582 1077 during opening hours, or through the form on our Contact Us page. We answer within 24 business hours.
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