Refund policy
Last updated: 3 August 2026
1. Return window
You may request a return within 30 days of the date your order is delivered. Requests submitted after that period cannot be accepted. The delivery date is the date recorded by the carrier.
2. Condition of returned items
To qualify for a refund, items must be returned unused and in resalable condition, with all original parts, fixings, labels, protective materials and packaging included. Items showing signs of assembly, use, or damage caused after delivery cannot be refunded.
- Assembled furniture must be fully disassembled and repacked in its original carton.
- Textiles must be unwashed and free of odour, pet hair and marks.
- Items returned without a return authorisation cannot be processed.
3. How to start a return
Email support@brerahome.com with your order number and a short description of why you are returning the item. If it arrived damaged or incorrect, attach clear photographs. We reply within 24 business hours.
If your request is approved, we will send you a return authorisation and the return address. You then have 14 days from the date of that authorisation to send the item back. We recommend a trackable service, since we cannot issue a refund for a return we never receive.
4. Return shipping costs
Return postage is paid by the customer, except where the item arrived damaged, faulty, or is not what you ordered. In those cases we cover the full cost of return shipping.
BreraHome does not charge restocking fees or processing fees on any return.
5. Refunds
Once your return arrives and passes inspection, we issue your refund to the original payment method within 5–7 business days. We will email you to confirm when the refund has been sent.
After we issue a refund, your bank or card provider needs a further 5–10 business days to post the funds to your account. This part of the timeline is outside our control. If the refund has not appeared after that period, contact your bank first, then get in touch with us and we will send you the transaction reference.
Original shipping was free on your order, so no shipping charge is deducted from your refund.
6. Exchanges
Exchanges are available on request. Contact support@brerahome.com before sending anything back and tell us which item you would prefer. We will confirm what is available and walk you through the swap. If the replacement is unavailable, we will process a refund instead.
7. Damaged, faulty or incorrect items
Email support@brerahome.com within 48 hours of delivery with your order number and photographs showing the item and its outer packaging. We will arrange a replacement or a full refund and cover return shipping. Reporting within this window lets us make a claim with the carrier, which is why it is shorter than the general return window.
8. Order cancellations
Orders can be cancelled free of charge at any time before dispatch. Once dispatched, an order cannot be cancelled, but it can be returned under this policy after delivery.
9. Items we cannot accept
- Items returned without a return authorisation.
- Items returned after the 14 days ship-back deadline.
- Items damaged through use, assembly or improper storage after delivery.
- Items missing original packaging, fixings or component parts.
10. Questions
If you are unsure whether your item qualifies, ask us before sending it back. Contact details are below.
Contact BreraHome