Shipping policy
Last updated: 3 August 2026
1. Where we ship
BreraHome ships to addresses within the United States only, covering all 50 states and the District of Columbia. We do not currently ship internationally, and we cannot deliver to freight forwarders. If we are unable to deliver to your address, we will contact you before processing your order.
2. Shipping cost
Shipping is free on every order, with no minimum spend and no weight surcharge. The price shown at checkout is the price you pay for delivery: nothing is added at the door, and no separate handling fee applies. All prices are displayed in USD.
3. Order cutoff and processing time
Orders placed before 5:00 PM (ET) on a business day enter processing the same day. Orders placed after the cutoff, or at a weekend or public holiday, enter processing on the next business day.
Processing takes 1–2 business days. During this stage your order is checked, packed and handed to the carrier. Business days are Monday to Friday and exclude United States public holidays.
4. Transit time
Once your parcel leaves our facility, transit typically takes 3–10 business days. Transit time is measured from the moment your parcel is dispatched, not from the moment you place the order.
5. Total delivery time
Adding processing and transit together, the total time from placing your order to delivery is usually 4–12 business days. This is an estimate rather than a guarantee. Weather, carrier capacity, customs inspections on inbound freight and seasonal peaks can all extend it.
| Destination | Processing time | Shipping time | Total delivery time |
|---|---|---|---|
| United States | 1–2 business days | 3–10 business days | 4–12 business days |
6. Tracking your order
You will receive an order confirmation email as soon as your payment is authorised. A separate dispatch email containing your tracking number follows once the parcel has been collected.
Tracking information usually becomes active 1–3 business days after dispatch. Until the carrier performs its first scan, the tracking page may show no movement. This is normal and does not mean the parcel is lost. You can check the status of your order at any time on our Track Your Order page.
7. Delayed shipments
If your tracking shows no new activity for 7 business days in a row, contact us at support@brerahome.com with your order number. We will open an enquiry with the carrier and keep you updated until the parcel moves again or is confirmed lost.
8. Lost packages
A parcel is treated as lost if it has not been delivered 15 business days after the date of purchase. At that point we will either send a replacement at no cost to you or issue a full refund, whichever you prefer. This window sits deliberately beyond the top of our published delivery estimate so that a parcel still in transit is not written off early.
9. Damaged or incorrect deliveries
Inspect your order on arrival. If an item arrives damaged, faulty or is not what you ordered, email support@brerahome.com within 48 hours of delivery with your order number and clear photographs of the item and its outer packaging. We will arrange a replacement or a refund and cover all return shipping in these cases. This 48 hours window applies only to damage and errors; it does not shorten your 30 days return window.
10. Address accuracy
You are responsible for entering a complete and accurate delivery address. If a parcel is returned to us because the address was incorrect or incomplete, we will contact you to arrange redelivery. We cannot redirect a parcel once it has been handed to the carrier.
11. Changes and cancellations
You can change or cancel an order at any point before it is dispatched. Email support@brerahome.com as soon as possible with your order number. Once a parcel has left our facility we cannot recall it, but you can still return it under our Return and Refund Policy.
12. Questions
If anything about your delivery is unclear, contact us using the details below. We answer every message within 24 business hours.
Contact BreraHome